Customer Billing Procedures

1. Customer will receive only one bill for water, sewer and sanitation service each month.

2. Customer has 12 days from bill date to pay bill without a penalty.

3. Customer has until 8:00 a.m. next day from date printed on bill before termination.
All accounts not paid by 8:00 a.m. next day from the customer’s termination date will be considered delinquent (20 days or more).

All delinquent accounts not paid in full within 10 days of the termination date will have the meter removed. Delinquent accounts can only be written off after the written consent of the Superintendent or Assistant Superintendent.

Returned Check Fee

A $25.00 charge will be assessed on all returned checks. The returned check must be paid in cash within 5 calendar days of the return of check. If returned check is not paid within the allotted time, water service will be terminated and the check will be turned over to the Marshall County Chancery Clerk for prosecution. Upon receipt of the second returned check within 12 months the customer will be placed on a cash only basis. Check writing privilege will be reinstated upon 15 months service without going to cut-off.